Thank you for choosing BlueMoon Gifting Gallery. We are committed to offering exceptional, one-of-a-kind gifts. Please read our returns policy carefully to understand the terms and conditions of your purchase.
1. Final Sale – No Returns or Exchanges: All sales are final. Once an item is purchased, it cannot be returned, exchanged, or refunded under any circumstances. This includes both defective and non-defective items. We strongly encourage you to carefully review the product details and images before completing your purchase.
2. Damaged or Defective Items: We take great care to ensure the quality and condition of all items before shipment. However, in the rare event that you receive a damaged or defective item, you must contact us within 24 hours of receiving your order. Claims made after this 24-hour period will not be considered. Any return request for damaged or defective products will be at the sole discretion of BlueMoon Gifting Gallery. Video-graphic evidence of the unpacking, damage or defect is required for all claims.
3. Customer Responsibility: It is the customer’s responsibility to thoroughly check the product description, specifications, and images before placing an order. We do not accept any claims based on change of mind, incorrect size/color, or any other reasons that are not related to a defect in the product. Should there be any questions, we encourage customers to reach out to us prior to purchase for clarification.
4. Special Orders or Custom Items: Custom, personalized, or special order items are not eligible for return or exchange under any circumstances. Once these items are produced or personalized, they are considered final sale and cannot be altered, returned, or refunded.
5. Shipping Costs: Shipping costs are non-refundable, and customers will be responsible for all shipping fees, including any costs related to return shipping, should a return ever be authorized. BlueMoon Gifting Gallery will not cover the cost of return shipping for any reason, including claims for defective or damaged goods.
6. Order Cancellation: Orders cannot be canceled once they are confirmed. All sales are final. Please review your order carefully before confirming the purchase.
7. Right to Modify: BlueMoon Gifting Gallery reserves the right to modify, change, or cancel this returns policy at any time, without prior notice. Any changes made to this policy will apply to purchases made after the date of modification.
8. Final Decision: BlueMoon Gifting Gallery holds the sole discretion to determine the outcome of all return, exchange, or refund requests. All decisions regarding returns, exchanges, or refunds are final and non-negotiable.
By completing your purchase with BlueMoon Gifting Gallery, you agree to abide by the terms and conditions of this returns policy.
